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Privacy Policy

Last Reviewed: November 1, 2020

We at Noke, Inc. (“Noke”, “we”, “us”, or “our”) take the privacy of all visitors (“you” or “your”) to our websites and Noke® Smart Entry applications very seriously. This privacy policy (“Privacy Policy”) informs you how Noke handles privacy matters and how we process your Personal Data.

This Privacy Policy covers all Noke websites, products and services, and the data that is shared by a visitor with us, whether directly via, the Noke® Smart Entry system, including the mobile app (“Mobile App”), via your use of any Noke software or via email (collectively, the “Site(s)”). This Privacy Policy provides an explanation as to what happens to Personal Data that you share with us, or that we collect from you either directly via these Sites. By using the Sites, you agree to the terms and conditions of this Privacy Policy. This Privacy Policy applies to the data collected by us, or those working on our behalf, through information you enter or from the data imported from authorized and approved sources. It does not apply to data collected through other websites, products, or services not approved by us. By using or accessing our Sites in any manner, you acknowledge that you accept the practices and policies described in this Privacy Policy (and as updated from time to time), and you hereby consent that we may collect, use, and share your information as described herein. If you do not agree with our policies and practices, your choice is not to use our Sites or Mobile App. Your use of the Sites or Mobile App is at all times subject to our Terms of Service available at (the “Terms”) or strictly in the case of our Mobile App, the applicable End User License, which incorporates this Privacy Policy. Any capitalized terms we use in this Privacy Policy without defining them have the definitions given to them in the Terms.

Table of Contents

Information We Collect

While using our Sites or Mobile App, you may provide us with certain Personal Data of our customers, employees of our customers using our app, or tenant data that can be used to contact or identify you. This Privacy Policy covers our treatment of personally identifiable information. This is information which may be connected to you specifically as the individual to whom the information relates. Such information may include name, mailing address, email address, telephone number, or any other information defined as personally identifiable information (or similar term) by applicable law. For this Privacy Policy the definition of “Personal Data” is the definition under the law applicable to the person whose data is collected. If the Personal Data is that of a European citizen or resident, the definition of personal data is defined under GDPR, so, please see the section toward the end of this Privacy Policy. If the Personal Data is that of a California resident, the definition is as provided under California law. Personal Data does not include your personally identifiable information that has been deidentified, pseudonymized, anonymized, aggregated, and/or otherwise processed so as to be unidentifiable in such a way that the data can no longer be attributed to a specific individual (by reasonable means) without the use of additional information, and where such additional information is kept separate and under adequate security to prevent unauthorized re-identification of a specific individual such that one could not, using reasonable efforts, link such information back to a specific individual (the foregoing in this sentence being referred to as “De-Identified Personal Data”).

Personal Data we collect from our Sites and Mobile App may include, but is not limited to:

Other related data we may collect may include, but is not limited to:

Information Collected Automatically

Like many Sites, we and our third-party service providers, such as advertising and analytics providers, use cookies, web beacons and other data technologies to receive and store certain types of information when you interact with us through your computer or mobile device. Using these technologies helps us recognize you, customize your experience and make relevant marketing messages. Here are the types of information we collect:

Information Received from Customers Through Our Services

We receive data from our customers through our storage facility-related services and through other customer uses of our Products and software. We process this data pursuant to a contract in place with our customers. The use of information processed through these services shall be limited to the purpose of providing the service for which the customer has engaged Noke. We process Personal Data at the direction of our customer and we generally have no direct relationship to the tenants whose Personal Data we receive on behalf of our customers. See below about your choices and access rights related to this data.

Information Received From the Noke® Smart Entry Application

We receive data from our customers’ employees, tenants, and certain company managers who use our Noke® Smart Entry app. We process this data pursuant to a contract in place with our customers. The use of information processed through our service shall be limited to the purpose of providing the service for which the customer has engaged Noke. See below about your choices and access rights related to this data.

Use of Cookies

Our Sites use “cookies” (a small text file sent by your computer each time you visit our Site) or similar technologies to record log data. Many browsers default to accepting cookies. You may be able to change this setting in your browser and you can also clear your cookies. If you do, you may lose some functionality of our Site. Check your browser’s help function to learn more about your cookie setting options. We may use cookies or other Tracking Technologies that we consider are strictly necessary to allow you to use and access our Sites, including cookies required to prevent fraudulent activity, improve security, or allow you to make use of shopping cart functionality. We may use cookies or other Tracking Technologies that are useful in order to assess the performance of the Sites, including as part of our analytic practices or otherwise to improve the content, products or services offered through the Sites.

Functionality Related. We may use cookies or other Tracking Technologies that are required to offer you enhanced functionality when accessing the Sites, including identifying you when you sign in to our Sites or keeping track of our specified preferences, including in terms of the presentation of content on our Sites. We may also use Tracking Technologies to deliver content relevant to your interests on our Sites and third-party sites based on how you interact with our content. This includes using Tracking Technologies to understand the usefulness to you of the content that have been delivered to you.

We may use the following types of cookies:

If you have any questions about cookies or to generally find out more about cookies, visit

Use of Personal Data

We may use your Personal Data as described below:

Sharing and Disclosure

We do not share your Personal Data with others except as indicated within this Privacy Policy or when we inform you and give you an opportunity to opt out of having your Personal Data shared.

We share your Personal Data in the following ways.

Storing your Personal Data/Transfer of Data

This Site is operated in the United States. If you are located in another jurisdiction, please know that your information will be transferred to, stored, and processed in the United States. By using the Sites and providing us with information, you consent to this transfer, processing and storage of your information in the United States. It is important to note that the privacy laws in the United States may be more, or less, comprehensive as those in other countries such as the European Union or Canada. Our Service Providers use appropriate safeguards to transfer your Personal Data to the United States.

Third party links

We may have links on our Site to other websites that we do not operate. If you click on a third-party link, you will be taken directly to that website which is governed by its own privacy notice. We strongly encourage you to read that privacy notice. We do not control that website and assume no responsibility for the content, policies or its practices.

Data Retention

The time periods for which we retain your Personal Information depend on the purposes for which we use it. We will keep your Personal Information for as long as your account is active, or as long as you are a registered account holder or user of our Site or Mobile App or for as long as we have another business purpose to do so and, thereafter, for no longer than is required or permitted by law, or our records retention policy, reasonably necessary for internal reporting and reconciliation purposes, or to provide you with feedback or information you might request. This period of retention is subject to our review and alteration.

Following termination or deactivation of your account, we may retain your profile information and all information posted to public areas of the Site. Following termination or deactivation of your account, we may retain your Personal Data and other data, but will maintain it as confidential according to the Terms, this Privacy Policy, and as required by applicable law. We have the right to delete all of your Personal Data and other data after termination of your account without notice to you. We may retain De-Identified Personal Information for as long as we choose.

Your California Privacy Rights

Online Privacy Protection Act (“CalOPPA”)

Under California Civil Code Sections 1798.83-1798.84 (known as the “Shine the Light” law), California residents are entitled to ask us annually for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties with whom the business has shared such information during the immediately preceding calendar year. To make such a request, please contact us with “Request for California Privacy Information” in the subject line and in the body of your message. We will comply with your request within thirty (30) days or as otherwise required by the statute. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response. To obtain information under CalOPPA from us, please contact us, or, see more at the CalOPPA website here.

California Consumer Privacy Act of 2018 (“CCPA”)

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, click here:

Notices; Opting Out

By providing us with your email address (including by “following,” “liking,” linking your account to our Service or other services, etc., on a third party website or network), you consent to our using the email address to send you Service-related notices by email, including any notices required by law, in lieu of communication by postal mail. You also agree that we may send you notifications of activity related to our Site or Mobile App to the email address you give us, in accordance with any applicable privacy settings. We may use your email address to send you other messages or content, such as, but not limited to, newsletters, additions or changes to features of the Service, or special offers. If you do not want to receive such email messages, you may opt out by emailing us your opt-out request or by clicking “unsubscribe” at the bottom of our e-newsletter. Opting out may prevent you from receiving email messages regarding updates, improvements, special features, announcements, or offers. You may not opt out of Service-related emails.

You can add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by emailing us. It is your responsibility to maintain your current email address with us.


We use reasonable administrative, logical, physical and managerial measures to safeguard your Personal Data against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.

Sensitive Data

We request that you do not send us any sensitive data such as social security or national identification numbers, information related to racial or ethnic origin, political opinions, religious beliefs, health data, biometrics or genetic, criminal background or trade union membership information. If you do send us this information, then you are consenting to its processing in accordance with this Privacy Policy. To avoid processing of sensitive data, please do not submit it.

Our policy on children’s information

Our Site is not directed to children under 16. In the event that we learn that we have collected Personal Data from a child under age 16 without verification of parental consent, we will use commercially reasonable efforts to delete that information from our database. If you learn that your minor child has provided us with Personal Data without your consent, please contact us.

Contacting us

We welcome any queries, comments or requests you may have regarding this policy please do not hesitate to contact us at If you would prefer to write to us, our contact address is:

135 Janus International Blvd.
Temple, GA 30179
Attn: Legal Department
Phone: (770) 562-2850

The Following Provisions Apply Only to Citizens and Residents of the EEA and Switzerland.

The following provisions apply to you only if you are a European or Swiss citizen or resident. If you are a European citizen or resident of the European Economic Area (“EEA”), Switzerland, or other regions with laws governing data collection and use that may differ from the laws in the United States, please note that we may transfer your Personal Data to a country or jurisdiction that does not have the same data protection laws as your jurisdiction. We may do so to process your Personal Data by staff opera providers. Under the European Union’s General Data Protection Regulation* (GDPR) and other countries’ privacy laws, you may have certain rights with respect to the processing of your Personal Data. These rights include:

We strive to ensure that the Personal Data we possess are always accurate and therefore we encourage you to update your information in your own account in case any changes have occurred. We have listed below the rights that you may be able to exercise in respect of the processing of your Personal Data, subject to applicable law. We take commercially reasonable step to ensure that the Personal Data that we process are limited to the Personal Data that are reasonably required in connection with the purposes set out in this Privacy Policy.

For purposes of GDPR, and wherever applicable throughout this Privacy Policy, Noke is the data controller collecting Information from the Sites. We can be contacted at

Please note that upon exercising any of the rights listed below, you may be requested to provide additional information for identification purposes. Such additional information shall not be used for any other purpose and will be removed after successful identification.

* The General Data Protection Regulation (EU) 2016/679 ("GDPR") is a regulation in EU law on data protection and privacy for all individuals within the European Union (EU) and the European Economic Area (EEA). It also addresses the export of personal data outside the EU and EEA areas. For more information regarding the GDPR, please visit